Last updated: 24 September 2026
NŪREY wants you to be fully satisfied with your purchase. Because NŪREY ships to countries with different consumer-protection laws, this policy is organised by destination — please read the section that applies to your order. NŪREY is operated by Sukirthan ASOKUMAR, a French sole trader ("entreprise individuelle") registered with RCS Bordeaux under number 883 462 715.
For any question about a specific order, or to report a damaged, defective, incorrect or non-conforming product, please contact us at nurey.contact@gmail.com with your order number, a description of the issue and, where relevant, photos. We review every case individually and offer an appropriate remedy — which may include replacement or refund — in line with applicable consumer protections. We do not guarantee an automatic refund for every complaint.
United Kingdom
If your order is delivered within the United Kingdom, the following applies.
Sealed / unopened products: under UK distance-selling rules, you generally have 14 days from the day you (or someone you nominate) receive your order to notify us that you wish to cancel. Once you have told us you are cancelling, you then have 14 days to send the goods back to us. We will refund you no later than 14 days after we receive the goods back, or, if earlier, after you provide evidence you have sent them back.
Opened / unsealed cosmetics: for hygiene and health-protection reasons, cosmetic products that have had their protective seal or packaging removed are not eligible for a change-of-mind return once unsealed, in line with the applicable UK hygiene-goods exception to the standard cancellation right.
Faulty, damaged, not as described or incorrect items: your statutory rights under UK consumer law are not affected by the above and remain fully available to you regardless of whether the product has been opened. Please contact us at nurey.contact@gmail.com.
Return shipping costs for a change-of-mind cancellation are your responsibility unless we advise otherwise.
United States
There is no federal law in the United States giving online shoppers a general statutory "cooling-off" period for ordinary retail purchases. Instead, NŪREY voluntarily offers US customers the following return policy:
Sealed / unopened products: we accept return requests within 14 days of delivery, provided the product is unopened and in its original sealed packaging. Contact nurey.contact@gmail.com to start a return.
Opened / unsealed cosmetics: for hygiene reasons, we are unable to accept a change-of-mind return once a cosmetic product's seal has been broken.
Damaged, defective or incorrect items: please contact us at nurey.contact@gmail.com with your order number and, where possible, photos. We will review and offer an appropriate remedy.
This 14-day window is a policy NŪREY offers voluntarily to US customers — it is not a legally mandated cancellation right, and it does not limit or waive any consumer protection you may separately be entitled to under applicable federal or state law.